Privacy Notice

Personal Information

General Information
  1. We collect and process general information about you to fulfill our obligations under the services you availed. Specifically:
    • To create your online account with us, which will be used to engage PetPal’s services. Initially, account creation will be done through our website, then later securely migrated/transferred to our mobile application upon launch;
    • To match and connect the customer with an available veterinarian or pet clinic for online consultations, scheduled visits, and/or the purchase of pet goods, supplies and/or medicines from our partners;
    • To help the customer find nearby veterinarians or clinics and to facilitate the delivery of pet goods, supplies and/or medicines purchased through our platform; and
    • To provide and communicate to you the services you availed of, including service care, and support; and
  2. To support our legitimate interest of promoting new PetPal products, services, and programs

    • To track and monitor customer activities on our website and/or mobile application;
    • To obtain insights to help improve our products, services, and the customer experience; and
    • To send communications from PetPal regarding commercial and promotional alerts, advertisements, and surveys.

Other Information We Collect When You Avail of Our Services

Pet Medical History

To allow the customer, via PetPal’s Digital Pet Passport, to monitor his/her pet’s health status and to share such information for the veterinarian’s reference during consultations and visits.

Financial Account Information

To facilitate compensation via GCash and other modes of payment for pet goods purchased from our online partners.

Service Usage and Performance Information

When you use our services, we collect information such as your subscribed services, rate of use, and IP address. These are used for the following purposes:

  1. To fulfill our respective obligations under your subscription
    • To design and create new products and services based on customer behavior and preferences
    • To determine whether you’ve reached or exceeded the limits of your chosen service
    • To generate data needed to enhance your customer experience and personalize content to meet your preferences and needs, and to help us improve our platform and the quality of our services
    • To manage your account and billing, maintain platform quality and security, and provide after-sales care and support
  2. To support our legitimate interest of promoting new PetPal products, services, and programs
    • To create and offer new products and services based on your behavior and preferences
    • To find out what commercial and promotional alerts, advertisements, and surveys we can share with you

Profiling and Automated Decision Making Processes

We process your service usage to create customer profiles that reflect insights on your preferences and usage activity. We use automated processes to produce these insights to choose the relevant products and services we offer you, and to maintain, regulate, and improve platform quality, use, and access.

Information We Share

We generally do not share your personal data with any third party except with the veterinarian or pet clinic from and with whom you wish to consult, schedule a visit, or purchase pet goods, supplies and/or medicines from.

We may also need to do so with some of our service providers, which are listed in https://petpal.asia, to ensure service fulfillment and to achieve legitimate business purposes incidental to our relationship with you. In all cases, we make sure that third parties are contractually obligated to protect your data and hold it confidential.

How Long We Keep Your Information

We only keep your data while you are a customer. When you terminate our services, we dispose of your data according to our procedures, unless legitimate business or legal purposes require us to keep it. For more information, you may request for our data retention schedule.

How We Protect Your Data

Our Privacy Policy available at https://917ventures.com/privacy describes how we protect your data and how it applies to all our processing activities.

To exercise your data privacy rights, please contact our Data Protection Officer at dpo-globecapitalventureholdingsinc@globe.com.ph.

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